FAQ ABOUT THE CONTRACT
UTILITY FEE IS FIXED
We charge a fixed consumption fee based on historic annual cost of the flat. This fixed amount makes it easier to pay expenses as it is the same price each month. In winter, this fixed rate is very possibly less than the actual cost and in summer it will be somewhat lower than that calculated fixed fee, but in an annual average we have calculated a fixed fee per month that covers the average consumption of the apartment.
If there is a large gap between the fixed fee charged and what is really consumed, we will inform you of it right away and MadridEasy will have to charge a bill for the consumption.
IF YOU LEAVE THE FLAT BEFORE FINISHING YOUR CONTRACT OR DO NOT GET TO STAY
From the moment the tenant pays the reservation, the commitment to stay is already demonstrated, so if you are unable to stay, the cost of the reservation will be governed by our cancellation policy:
Within a period of 30 days before the start date of the contract, the tenant will lose all the money they have paid so far.
In a period between 30 and 60 days before the start of the contract, we will contact the property owner to request a refund of the first month's rent*.
More than 60 days before arrival, the money paid will be refunded, except for service costs*.
*Service Fees are non-refundable. The decision of rent reimbursement depends on the property owner.
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