One month before you arrive, you will receive an email that will give you the option of requesting a renewed contract or to select the day in which you plan on moving out of the apartment.

*When requesting the renewal of a contact, you must take into account:

  • The tenant must be aware of payments (rent, consumption, and any expenses related to the contract)

  • The apartment may be unavailable for your desired dates

  • Meet the minimum stay requirement in the floor details

  • The MadridEasy team has to accept the request.

Resquest renewal

Select departure date

Once you have selected the departure date

Two days before your departure you will receive an email with a link where you will find an observations section and another where you can upload photos so that our team can verify the condition of the property. Likewise, it is important that, when leaving the place, you leave the keys inside the rooms (if it is a room) and/or all the sets of keys delivered at check-in (full flat)

REMEMBER that you have to send this information before leaving the apartment.

The photos that you must upload in this link are:

  • Common areas.

  • Kitchen, living room and bathrooms: A couple of pictures of each unit from different angles.

  • Room:
    • Photos of the slatted base and mattress.

    • Photos of blinds raised and lowered.

    • Pictures of the walls.

    • Photos of the closet.

    • General photo of the room.

    • Photo of the keys above the desk.

You will also receive a form with this email where you can rate the MadridEasy service and the conditions of the apartment during your stay, as well as provide us with your bank details to return the deposit*. We appreciate your feedback so we can improve every day.

*The deposit return process begins after the contract termination date and a maximum period of 7 to 8 weeks is stipulated in your contract to complete this process.

If you have any questions or would like to send us additional information, please contact us through WhatsApp at +34 608606959 or email us at

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