INCIDENT ATTENTION

A tenant’s rights include having the landlord repair any issues with the flat’s appliances and facilities, due to reasonable use. If the issues have been caused by negligent or improper use, the repairs are the responsibility of the tenant. If not reported, all tenants are liable to the full extent as stated in the contract.

Outside of working hours, if there is an incident in the apartment that is truly an emergency, such as it being impossible to live in the house, or the health of you or you roommate(s) is in serious danger, you should call 112, which responds to emergencies in your apartment. 

If it is not an emergency, but there is a problem with the flat or a concern or question about the contract, please wait until our offices open to resolve the issue.

It is important that we ask for the flat insurance in case there is a need for our services.

All of our apartments have home insurance with coverage for emergency situations. For example, if you lose the keys to the apartment, the insurance only covers opening the front door. Therefore, it is important to inform us in a timely manner so we can communicate with the home insurance company and tell them it is urgent; this can take a maximum of 3 hours from the time the incident is reported. Avoid privately calling a locksmith, since they charge between 200 and 300 euros for this service.

The insurance only covers structural damage to the house, such as damp walls, broken pipes, or electrical failures, but it does not cover damages caused by neglect of the house, and therefore that maintence will be covererd by the tenant. For all of these repairs, Madrideasy can provide trained professionals to take care of maintenance. Click here to see the prices of repairs.

In terms of cleaning services, there are some flats that have this service. However, the cleaning of individual rooms, plates, organizing the apartment, and taking out the trash are not included.