Check in

Hello,

After booking a property, you must provide Madrideasy with information about:

Exact date and time of the arrival to the property.
Flight information (if applied).

(The check-in will be organized ONLY IF ALL the requirements* are completed by the tenant)

Said information has to be sent to Madrideasy at least 48 hours before the arrival to the property.

Check-in
Check-in Times	Monday – Friday from 9:00 AM to 6:00 PM. No check-in fees required. (Holidays excluded) Tenant should first pass by Madrideasy office located in cuesta de santo domingo, nº4 to sign the contract.
Check-in outside business hours	Monday – Friday from 6:00 PM to 9:00 PM. IMPORTANT: Clients who request to check-in within this time frame, will need to pay a fee of 50€ (+21% VAT) per person.**
Check-in during weekends & holidays	Saturday – Sunday & holidays from 9:00 AM to 9:00 PM. IMPORTANT: Clients who request to check-in within this time frame, will need to pay a fee of 50€ (+21% VAT) per person.***
Non Check-in Times	Check-ins are not conducted on: from 9:00 PM to 9:00 AM
Airport Shuttle Conditions	Tenants that have selected and paid for the airport shuttle service have 7 days before their arrival to provide Madrideasy with their flight details. Tenants that experience flight delays, cancellations, delays in immigration or in baggage claim must contact Madrideasy & the shuttle service company as soon as possible. Drivers will wait a maximum of 60 minutes at the airport. If not notified of any delays/cancellations drivers will leave and tenants will forfeit their shuttle service.****
Contact Information	Shuttle Service Company: +34 647 774 806 Madrideasy Customer Service: +34 915 938 352 / +34 609 448 304 / +34 608 606 959 Skype: MadridEasy2013 Email: info@madrideasy.com

Tenants who don’t wish to pay the off hours check-in fee, in order to move into their reserved booking, will have to wait until the next established WEEKDAY check-in time.

Request of the off hours check-in service has to be submitted 7 days before the arrival to the property. Check-in service fee must be paid either on the day of the arrival in cash or along with the first month rental payment before arrival.

*Before you check-in (receive the keys of your property), you should have:

finished all the following payment: first month’s rent, first month´s utilities fees (if applied), security deposit and related management fee. In case of the payment is made by bank transfer, a justification should be provide to MadridEasy before the check-in as the transfer usually takes days to arrive.
provided all the needed documents (passport, enrollment paper or work contract, etc.)
signed the contract

The contract will be signed in Madrideasy office for free check-in; the contract will be signed in the apartment for Check-in out-side business hours.

**Tenants landing in Madrid around or close to 7:00PM, are recommended to find alternative accommodation for that evening.

Normally it takes around 2-3 hours to collect the luggage, pass through immigration and arrive from the airport to the booked property. Therefore, it´s possible that checking-in will no longer be possible. The check-in will be arranged the next day within the pre-established time frame.

***Clients who want to request the off hours check-in service, however, arriving within the weekend or during a holiday around or close to 9:00PM, will need to find alternate accommodations until the next day (after 9:00AM) in order to check in at the established time.

***Airport shuttle service prices are per person and per trip. You must inform Madrideasy 7 days before your arrival where you would like your drop-off point to be:

Option 1: Airport –> Alternative accommodation or
Option 2: Alternative accommodation –> Property booked with Madrideasy.