FAQ

A deposit is an amount tenants pay (in most cases it’s equivalent to a month and a half rent but it may vary depending on the landlord rules) as a warranty to the landlord that the tenant will maintain the property in good condition until the end of their stay. The deposit can be used to cover any damages caused by the tenant to the property. It is neither a rent payment nor payment for utilities. If the property doesn’t suffer any damages and it’s been handled according to the contract, the amount of your deposit will be returned to you at the end of your stay. Nevertheless, according to Spanish law the landlord has up to 60 days to return the deposit.

We recommend that clients contact Madrideasy through our messaging system and our social cluster if any doubts or questions should arise prior to booking so that all details regarding accommodations, check-in/checkout, availability, pricing and any other question can be reviewed. 

We value our guests’ privacy, and never share personal financial information. Additionally, the exchange of contact information such as email addresses, phone numbers, and websites are always confidential and secure.

In most cases pets are not allowed. For example, pets are not permitted when sharing a property. But if you are renting an entire property on your own, we would inform the owner and ask if it is possible to have a pet in the property. The decision rests upon the landlord so therefore it’s important that you inform us your desire to bring your pet before you book so we can verify the availability of pet-friendly accommodation.

In order to guarantee you a great experience, we encourage users to make their decisions based on the tools we provide at Madrideasy. You can ask any questions directly through our secure messaging system to find out more about a listing.  If you have arrived in Madrid and you wish to view a listing, message us so we can arrange a viewing. Just click on “contact us” and we’ll be happy to assist you. In order to provide you with the best service possible, please request your viewing a couple of days in advance.

• Get started by entering your destination and, dates. Then select the “Search” button.
• Narrow your search results by using the filters you will find on the page. You can sort by price, neighborhood, type of accommodation, desired amenities, and more.

You can enter your chosen area in Madrid and the entry/exit dates in our search engine. Only the available properties for your area and dates of choice will be displayed.

After you’ve chosen a property, there is a calendar below its photo that shows its availability per month.

To find out additional details about the place, click on “Chat with Us”. We can answer directly to give you any extra information you would like to know.

It is important to plan accordingly and ensure that the listing is a good fit. This includes making sure that the listing can accommodate you and your group by.  There may be several norms and rules regarding specific locations, so please pay attention to the listing details where you can find this information. 

Browse through our “search bar” and explore our housing options: Room, Entire Apartment, Host Family and Residence. When you find exactly what are you looking for, booking will be really easy. First, you need to select the dates to check the availability. If the property is available for the selected dates, all the payments details will automatically appear. For all the properties on the website the booking fee is the first month’s rent plus the service fee. Then you have to click “Book” and proceed to follow the steps on the checkout page to send a booking request.

If you have questions or any doubts will be happy to talk to you and answer them via chat, email or phone. Be aware of the cancellation policies and read them very carefully before booking. Also take into account the entire listing description and house rules.

When you click the “Book” button, you are immediately taken to a page to complete your personal information. From there, you have the ability to double check the details of your request (measure twice, cut once!) and then complete all the details regarding information to proceed to reserve the listing.There is a 48 hour confirmation time so please take in count our working hours.

When you have booked an accommodation with us you will receive an e-mail confirming the reservation of the property you have selected. Please keep this with you until you arrive and settle in as this is a good way to resolve any problems that may arise.

Once your booking has been confirmed, you will receive an e-mail and your reservation will show up as accepted and confirmed. 

Once you have secured and accommodation and payment has been made a confirmation page, you will receive a confirmation via e-mail.

As long as you cancel your reservation request 60 days before the start of the contract, you are free to change or cancel it without being penalized. For more information please check our Cancellation Policy.

Please contact us with the new dates to verify the posibility to change the reservation dates.

If the tenant cancels their reservation:

• Within a period of 30 days before the start date of the contract, they will lose all the money that has been paid so far.
• n a period between 30 and 60 days before the start of the contract, we will contact the property to request a refund for the first month's rent payment*
• In a period greater than 60 days prior to arrival, the money paid will be refunded, except for the service costs*

*Service Costs are non-refundable. The decision to refund the rent depends on the property.

We have a platform for reservations that allows you to make online payments. Once your reservation is confirmed, you will receive an email with the payment link. The first payment will consist of the first month of rent, as well as our service fee (which is only paid once). Upon arrival you will pay the deposit established by the owner.

Madrideasy only accepts payments made in Euros (€). 

We accept all major credit cards and bank transfers. Depending on your country of residence, not all methods or credit cards may be available and conditions may apply.

Our payment system is more secure and reliable than handling money on your own. We protect you from fraud and illicit behavior when a reservation has been requested because you will be charged upfront in full. Our system is specifically set up so that your money is safe until you have successfully checked in.

We accept all major credit cards, but foreign cards may be charged an additional overseas transaction fee by the issuing bank. We also accept bank transfers, but bear in mind that most times there is an international bank transfer fee. 

Madrideasy accepts all major credit cards. Be sure that you have entered all of your information correctly and that your card has not expired. If it still does not work you may need to contact the issuing bank or your credit card company directly. Common problems include: exceeding the imposed daily limit, expired cards, unrecognizable merchant, incorrect ZIP Code or security code. 

Scammers constantly reinvent themselves. One common theme is asking to take payments offline. To avoid being scammed it is recommend to always conduct your transactions via our secure payments platform. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you. We also offer an entire section dedicated to Trust & Safety and encourage members to educate themselves.  Any of the following key words mentioned during a message exchange should be flagged and avoided: Western Union, Money Gram, Cashier’s Check, Money Order, Liberty Reserve, etc.  

To ensure the safety and security of our users, we require all messaging to be handled through the site. This enables us to maintain your privacy, provide you with customer service, and adhere to the Terms of Use. All reservation details can be worked out in the message thread. We strongly encourage you to communicate with us to answer any additional questions you may have.

All set! Enjoy your accommodation and Madrid; We will see each month and/or at the end of your stay. However, if you have any questions, doubts or if you are unsure, please contact us and we will do everything possible to resolve any kind of issue.

After your reservation is accepted, you must inform us as soon as possible about your arrival information. Once we have received this information, the Madrideasy team will contact you to arrange the check-in and delivery of the keys.

If there is a problem with your accommodation, please contact us so that we can send someone to asses the situation and solve the problem as soon as possible.